“In the dust collection business, I need a supplier that will take the time to expedite and deliver a quality product to the job site on time and within budget. Sly Inc. does everything possible to meet my customers’ requests. Thank you.”
Corey C. Morton A D Morton Company October 9, 2014
"I just wanted to send a brief note and thank you for a wonderful customer service experience. I first contacted Sly on November 15, (from an industry referral) and placed an order for (100) cages. My client had a need date of 11-24, on this item, and when I informed Sly you said that the normal lead time was 7-10 days, but you would do the best you could to accommodate. (How many times have you heard that before?)
This was my first order from Sly, and of course, I was already thinking of excuses to tell my customer when their order did not arrive on time.
I placed a follow-up call on November 18 to get an update on the progress of my order. Much to my surprise, the order had been processed, filled, and shipped... and my customer would receive the order that day (Nov 18) !! WOW !
I have been in the sales and marketing world for many years, and it is rare indeed to find a company that meets expectations... it is even rarer to find a company that totally exceeds expectations and surprises you!
My congratulations to the Sly team! All of us are quick to complain when things go wrong, but many folks never acknowledge their excellent business experiences.
This experience was worth noting and sharing with you. My thanks again, and I will place my future business needs in the capable hands of Sly Inc."
Larry Powell MidNight Valley Marketing October 9, 2014
“I just want to drop a few lines to you. I really appreciate how you handled getting me the parts I needed. It’s good to know I can count on you guys (Sly) when the going gets tough, you guys came through for me. Everything fit and is working fine. Thanks again.”
Randy Ward Maintenance Supervisor, Johns Manville Plant 2 October 9, 2014
"Smart buyers believe in the “value proposition” and Sly delivers!"
Doug Leuthold Advanced Fiber Tech October 9, 2014
"I know this sounds like a broken record but, our Sly dust collector is still running very well with little differential pressure. Working at Sly must be kind of like being the Maytag repair man, you’re always waiting on the phone to ring but nothing ever breaks! (at least that has been our experience) We are talking about expanding the plant within the next year, if all goes well. If that happens I will certainly keep you folks in mind for our dust collector needs. Thank you for following up with X-calibur and when we finally clog that Sly I’ll be in touch. (We’ll keep trying!)"
Robbie Huffman Maintenance Manager, X-calibur Plant Health Co. LLC. October 9, 2014